It is our policy to provide service and goods, which meets the agreed contractual specifications and quality standards defined by the customer (via his/her representative). To this end, every operating unit is required:
•To maintain a staff able to interpret, clarify and conforms to the clients requirements
• To ensure, by proper selection and examination that goods supplied and/ or incorporated are suitable and safe to operate.
• To make sure that goods and systems are installed in a satisfactory manner.
• To commission completed systems so that their operation and maintenance is facilitated.
• If so required by the Client, to ensure that the completed and commissioned systems are serviced on a regular systematic basis. Furthermore, those operating units maintaining an Accredited QA system in compliance with ISO
98001:2000
• To plan, control and document, in a systematic manner, those procedures necessary to provide the specified level of Quantity Assurance
• To maintain such records as will substantiate the Quality Assurance applied throughout each project undertaken.
• To provide evidence quality by demonstration and certification where required. In addition, those operating units
Observing ISO 9001, and undertaking design responsibility are required.
• To determined and define the design intent and performance standards
•To derive and record system de criteria and data in such a manner that they can, and will, be checked within the
Company, and can be independently checked by outside nominees.
• To convey appropriate system design parameters to those responsible for purchasing, installing commissioning and maintaining the equipment or systems concerned. In endorsement of the above, the Company’s directors have been given the authority to promote and support the QA function at all levels within their areas of operation.
Group Policy on Zero Defects – Statement of Intent
As part of Technical Resources continuing programmed of Quality Assurance it strives to achieve Zero Defects in its installations and services, in partnership with its clients. For such standards to be achieved, it is necessary for all parties to the contract to be actively involved in a team approach with the spirit of co‐operation to recognize and implement the standards outlined within the contract documentation from inception to completion.
Technical Resources undertakes to promote continual professional development of its project management teams and sub‐contractors to ensure an appropriate level of experience is matched to each particular project. To facilitate Zero Defects, Technical Resources, together with its clients, jointly undertakes the following:
Define the scope ‐ Plan
Programmed
Review the build ability
Set and agree the standards
Breed a culture of care
Continuous monitoring of: ‐ Procurement
Installation
Commissioning
Implement a De‐snag to Zero Defects
This is a policy of continuous development designed to enhance the product we deliver to the mutual benefit of clients and for Technical Resources in its desire for long term relationships and repeat business.
QUALITY POLICY
Technical Resources is one of the leading contracting companies in the fields of estimation, design, purchasing, contracting, installation and commissioning of mechanical, electrical and public health services and operational maintenance of installed mechanical and electrical services. In addition to engineering consultancy services.
· It is the policy of Technical Resources herein after called the Company to supply customers products and services which have been quality assured in accordance with agreed specifications.
· It is our policy to achieve customer satisfaction by total commitment to Quality management systems. This includes establishing quality objectives in line with quality policy and to review them on continual basis.
· It is our policy to demonstrate continual improvement in our products and services to satisfy needs and expectations of our customers.
· The policies laid down in this manual cover estimation, design, purchasing, contracting, installation and commissioning of mechanical, electrical and engineering consultancy services and are fully endorsed by the Board of Directors and backed up by Quality Assurance procedure manuals.
· The policies within this document and procedures contained in Quality assurance procedure manuals are mandatory to all employees.
· Management reviews of quality systems will be held on a regular basis in line with the documented procedure with a view to improving system and reducing the possibility of nonconformance.
Quality Manual1. Complete all projects within stipulated time and within budget limits.
2. Execute all projects strictly in conformance with customer quality requirements.
3. Minimize Non conformance, during all phases of project execution.
GENERAL REQUIREMENTS
The Company has established, documented, implemented and maintains a Quality Management System in accordance with the requirements of ISO 9001: 2000. The company continually improves the effectiveness of its QMS.
The Company's Quality Management System:
1) Identifies the processes needed for its operations and their application thro
2) Determines the sequence and interaction of these primary processes
3) Determines criteria and methods needed to ensure that both the operation and management of these processes are effective
4) Ensures the availability of resources and information necessary to support the operation and monitoring of these processes
5) Ensures monitoring, measurement and analyses of these processes and
6) Ensures implementation of actions necessary to achieve planned results and continual improvement of these processes.
The company manages these processes in accordance with the requirements of ISO 9001: 2000.
Where any processes that affect product conformity with requirements are outsourced, the company ensures management of such processes.
DOCUMENTATION REQUIREMENTS
GENERAL REQUIREMENTS
Our Quality Management system documentation includes, Quality policy, Quality Objective’s and documented procedures to ensure effective planning, operation, monitoring and control. It also includes the necessary records to be maintained as evidence.
The scope of our Quality Management System certification covers:
Estimating, design, purchasing, contracting, installation and commissioning of mechanical, electrical and public health services and operational maintenance of installed mechanical and electrical services.
The documented procedures are established for effective implementation of Quality Management System.
CONTROL OF DOCUMENTS
Documents required by quality management systems are controlled. Documented procedure for document control is established.
CONTROL OF RECORDS
Records which are to be maintained as a minimum to provide evidence of conformance to requirements and of the effective operation of the quality management system. A documented procedure is established for identification,
storage, protection, retrieval, retention period and disposition of records.